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Job Title: HVAC Operations Manager
Location: Westchester, NY
Compensation: $125,000/year
Employment Type: Full-Time

About the Role

We are seeking an experienced and results-driven HVAC Operations Manager to lead our service operations in Westchester County, NY. This is a key leadership position responsible for overseeing day-to-day HVAC field operations, managing service and install teams, and ensuring exceptional customer satisfaction, profitability, and operational efficiency.

As the HVAC Operations Manager, you will play a pivotal role in guiding our team, streamlining processes, and driving performance standards across service, maintenance, and installation departments.

Key Responsibilities

Lead and manage HVAC service and installation departments, including technicians, installers, and dispatch staff
Oversee scheduling, job planning, and daily operations to ensure timely and quality service delivery
Hire, train, mentor, and evaluate team members to maintain high performance and productivity
Monitor KPIs and financial performance; drive profitability and process improvements
Ensure compliance with all safety, licensing, and regulatory requirements
Handle escalated customer issues and maintain strong client relationships
Collaborate with sales, dispatch, and administrative staff to ensure smooth workflow
Develop and implement SOPs to improve efficiency and service quality
Maintain inventory oversight, fleet management, and tool control
Stay up to date with industry trends, equipment, codes, and technology

Qualifications

Minimum 5–7 years of progressive experience in HVAC operations, service, or management
Proven leadership skills and experience managing HVAC field teams
Strong knowledge of residential and light commercial HVAC systems, codes, and best practices
Ability to interpret financial reports, manage budgets, and drive KPIs
Excellent communication, customer service, and organizational skills
Proficient in field service management software (e.g., ServiceTitan, Housecall Pro, or similar)
Valid driver’s license and clean driving record
HVAC certifications and licenses are a plus

What We Offer

Competitive annual salary of $125,000
Performance-based incentives and bonus opportunities
Comprehensive benefits package including health, dental, and vision insurance
Paid time off, holidays, and sick leave
Company vehicle and cell phone
Career advancement opportunities in a growing company

Ready to lead a high-performing HVAC team and make a lasting impact in Westchester?
Apply today and take the next step in your leadership career with a company that values growth, professionalism, and excellence.

Compensation: $125,000.00 - $130,000.00 per year

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